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| Knowledge Base |
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| Article number: kb-45 | Q. Do My Account Gets Suspended If My Invoices Get Overdue?
A. Yes. The system has been setup in following manner:
- Invoices are generated 5 days before the due renewal date
- Reminder For Overdue Is Emailed Automatically Three days after the due date is the invoice still remains unpaid.
- Acount Gets suspended on 5th day after the due renewal date if the invoice(s) still remain unpaid
- Data Gets Deleted 3 days after suspension.
Please note that this has to be put in place so that all accounting handling is automatic. Barring in certain exceptional cases there is no reason why an invoice payment should get delayed by a week. In case we find that a invoice mail bounces back we do try to contact on alternate email address. However, we do not allow any exception to this as system is all set automated to be run unattended except in cases of manual update of invoice(s) status.
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