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| Knowledge Base |
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| Article number: kb-18 | Q. What's the formula for crediting for SLA failure?
A. In Your Account at https://scorpioinformatics.com, you would see few menu items related to "Credits". These are normally applied to an account for our failure on 99.5% uptime guaranty as per SLA
These Credits Can Be used For:
- Part payment of your invoices
- Part or full payment for invoices for additional purchases
These are not encashable credits but just applied to your account as financial adjustments in line with our SLA.
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